Customer Support Specialist
The perfect candidate shares our passion for excellence and approaches to a Customer First mentality.
About AeroParts Now
AeroParts Now is a dynamic, fast growing technology company that is disrupting the Aerospace through digital transformation. Our diverse team is full of energy and share a passion for bringing value to our customers. If you are looking to make an immediate impact and drive success for our modern startup, please apply now.
Remote opportunity
Company Info
AeroParts Now values customer service as the absolute foremost priority. We want people to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our customer support team is looking for a happy, energetic, and empathetic representative to guide our customers into the AeroParts Now platform.
You’ll help customers unlock their potential and raise the standards when it comes to selling aircraft parts to some of the world's largest aerospace companies.
Understanding customer goals, offering out of-the-box advice, and becoming the voice of our team is the number one priority of representatives in this position.
Job Summary
AeroParts Now is looking to hire a Customer Success Specialist for our aviation software platform.
The Customer Success Specialist is responsible for onboarding and support to
AeroParts Now clients.
You will serve as a liaison between assigned clients and technical services, prioritizing customer tickets.
You have a passion for customer service and are incredibly detail oriented. You also have the ability to work independently and have a strong desire and skillset to manage multiple projects at once. You also have excellent time management skills and are customer focused.
The Role:
• Working alongside customers to understand goals, processes, and requirements so that you may guide them as an informed representative of the AeroParts Now platform.
• Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
• Understanding and prioritizing resolution on escalated customer issues.
• Assisting with Customer Onboarding
• Articulating insights from our customers to our product, development, and marketing teams to help shape AeroParts Now into an industry leader.
• Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
• Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
• Answering customer calls as needed.
• Creating Training Materials and maintain the Knowledge Base
• Optimizing team processes and support documentation.
Required Experience
• -2+ years’ experience live chat/email/phone support.
• Experience supporting users of a web based software system (1+ year)
• Excellent typing skills.
• Proficient with technology.
• Excellent communication skills.
• Ability to answer the phones.
Company Info
AeroParts Now values customer service as the absolute foremost priority. We want people to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our customer support team is looking for a happy, energetic, and empathetic representative to guide our customers into the AeroParts Now platform.
You’ll help customers unlock their potential and raise the standards when it comes to selling aircraft parts to some of the world's largest aerospace companies.
Understanding customer goals, offering out of-the-box advice, and becoming the voice of our team is the number one priority of representatives in this position.
Job Summary
AeroParts Now is looking to hire a Customer Success Specialist for our aviation software platform.
The Customer Success Specialist is responsible for onboarding and support to AeroParts Now clients.
You will serve as a liaison between assigned clients and technical services, prioritizing customer tickets.
You have a passion for customer service and are incredibly detail oriented. You also have the ability to work independently and have a strong desire and skillset to manage multiple projects at once. You also have excellent time management skills and are customer focused.
The Role:
• Working alongside customers to understand goals, processes, and requirements so that you may guide them as an informed representative of the AeroParts Now platform.
• Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
• Understanding and prioritizing resolution on escalated customer issues.
• Assisting with Customer Onboarding
• Articulating insights from our customers to our product, development, and marketing teams to help shape AeroParts Now into an industry leader.
• Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
• Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
• Answering customer calls as needed.
• Creating Training Materials and maintain the Knowledge Base
• Optimizing team processes and support documentation.
Required Experience
• 2-3+ years’ experience with live chat/email support.
• Experience supporting users of a web based software system (1+ year)
• Excellent typing skills.
• Proficient with technology.
• Excellent communication skills.
• Ability to answer the phones.
Nice to haves:
Industry knowledge and experience
Experience working with SaaS products
Experience managing accounts for a product that solves complex problems across many business units.
Job Type: Full-time